Important Notice from the Practice December 2018


Important Notice from the Practice December 2018

There has been some speculation recently regarding our branch site at Stretton. Trent Meadows would like to confirm that the Stretton site is not closing. No patients will be removed from our lists and patients within our catchment area will continue to be able to register

At Trent Meadows we are committed to providing our patients with great care and services. Our increasing list size does make this challenging and in order to meet this demand and not affect the care we give we have carefully considered some new positive changes which will take effect from the New Year. These changes have been made with the support of our CCG, LMC and NHS England.

From January 2019 we will be opening up our appointment booking system to ensure that when you need us you are offered our quickest next available appointment at either site (note that the majority of the appointments will be offered at our main surgery in Branston). Residents of Stretton will of course still be able to book at our branch surgery but services are more limited than at our Branston site. This is due to the Branston site being a larger site and therefore having more facilities.

Our telephone system is changing too. When you contact the surgery your call will be put through to our next available Receptionist (this could be at either site) this has been changed to alleviate delays in accessing our practice at peak times and we sincerely hope that you will see an improvement in telephone booking following this change.

We will also be offering many more appointments online in the new year. If you haven’t registered yet for Patient Access please speak to us and we will help to get you started. Not only will you be able to book / cancel appointments 24hrs a day, you will also be able to order prescriptions, send enquiries and view parts of your medical record, all at your own convenience. Again we sincerely hope that this will alleviate the pressures on the telephone lines and allow patients much faster access. If you are not already aware Trent Meadows is now working collaboratively with local practices to provide evening and weekend appointments, to book yours please ask our Reception team. If you have any questions or concerns do not hesitate to ask us at the practice. Thank you

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