Comments & Complaints

How Patients Can Make a Complaint

At Trent Meadows Medical Practice, we strive to provide a safe, caring, and efficient service for all of our patients. However, if you feel we have not met your expectations, we would appreciate the opportunity to address your concerns and resolve the issue.

We take all complaints seriously. If you have any concerns about your care or the services provided, you can make a complaint or offer feedback either verbally or in writing to our Compliance and Support Manager, Georgie Waldron.

How to Contact Us:

Our Complaints Procedure:

  • Timing: We recommend that you raise your complaint as soon as possible after the event. This can be done verbally or in writing.

  • Investigation: Your complaint will be reviewed and investigated by the Compliance and Support Manager or the Partners of the Practice.

  • Acknowledgement: We aim to acknowledge your complaint within three working days, either verbally or in writing.

  • Investigation Report: We will send you a full report on the outcome of the investigation within 30 working days. If the investigation takes longer than this, we will notify you with the reason for the delay.

  • Final Explanation: Once the investigation is complete, we will provide you with a full explanation of the findings and any actions taken.

Important Notes:

  • Impact on Care: Making a complaint will not affect the care or treatment you receive from our clinicians or administrative staff. Your care remains our top priority.

  • Further Steps: If you are not satisfied with how your complaint has been handled, you can contact NHS England or the Parliamentary and Health Service Ombudsman (PHSO) for further support.

Contacting NHS England:

Contacting the Parliamentary and Health Service Ombudsman (PHSO):

  • Post: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

  • Email: phso.enquiries@ombudsman.org.uk

  • Phone: 0345 015 4033