Sign in to Patient Access
Urgent Appointments
You can request an urgent appointment for today (Monday to Friday) by:
- Phone – 01283 845555
Monday to Friday, 8:00am to 6:00pm - Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8:00am to 6:00pm
Routine Appointments
We offer routine appointments which can be booked up to 2 weeks in advance.
You can request a routine appointment by:
- Phone – 01283 845555
Monday to Friday, 10:00am to 6:00pm - Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 10:00am to 6:00pm - Using Patient Access
Appointments are automatically released daily on our booking system and can be booked online. - Using our Online Consultation
Contact us online via the link – Contact us about your request.
You can not request a routine appointment by:
- Text Message
When you reach out, we’ll ask what you need help with. We’ll use your answers to find the best doctor, nurse, or health professional for you.
Your Appointment
Contacting Us
You can contact us in several ways for a consultation:
- By phone
- Face-to-face at the surgery
- By text or email
Phone, video call, or text appointments can be more flexible. This often means the doctor or nurse can assist you sooner.
We typically start with a telephone appointment. If needed, we can then arrange a face-to-face visit. If you prefer to meet in person, please let us know.
If you need help with your appointment, please let us know:
- If you have a specific doctor, nurse, or health professional in mind.
- If you prefer to consult by phone, in person, or via text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
Chaperones
We are committed to high professional standards. During some examinations, a neutral observer, called a chaperone, may be needed.
This chaperone will be a practice nurse, a health care assistant, or a trained receptionist. They know the procedure well and can help reassure you and address any concerns. If no chaperone is available during your consultation, we may need to reschedule your examination.
You can decline any examination or choose a different examiner or chaperone. If one is not offered, you may also request a chaperone. The GP may not perform an examination if you decline a chaperone.
The role of a chaperone:
- Keeps professional boundaries during intimate exams.
- Recognises a patient’s vulnerability.
- Offers emotional comfort and reassurance.
- Helps with the examination.
- Aids in undressing patients, if needed.
Cancelling or changing an appointment
If you can’t make your appointment or your health issue is resolved, please cancel it.
You can call the practice to cancel or log in to Patient Access to do it online.
For cancelling an appointment on another day, please follow these steps:
- Phone
– Monday to Friday, 8:00am to 6:00pm
- Visiting the surgery and speak with a receptionist
– We are open Monday to Friday, 8:00am to 6:00pm
Home Visits
Home visits are for the housebound or seriously unwell patients.
Please call the surgery on 01283 845555 before 10.30am if you need a home visit. The care navigator will ask why you need the visit and how urgent it is. The doctor usually calls before a visit to make sure the right service is used.
If you can’t get to the surgery, that’s not a reason for a home visit. Please use family, friends, public transport, taxis, or car schemes. We have better facilities at the surgery and encourage all patients to visit us there when possible.
When we are closed
NHS 111
If you feel very unwell and can’t wait for the surgery to open, call NHS 111 by dialing 111. They can advise you on the care you need. They can also organise emergency services or an ambulance if necessary.
NHS 111 is staffed by trained advisers, nurses, pharmacists, and doctors. This service is available for urgent medical help, but not for life-threatening situations.
Late Night Pharmacies
Community pharmacists are qualified healthcare professionals. They offer clinical advice and sell over-the-counter medicines for minor illnesses like coughs, colds, sore throats, tummy troubles, and aches.
If your symptoms indicate something more serious, pharmacists can guide you. They will advise you on whether to see a GP, nurse, or another healthcare professional.
Pharmacists undergo five years of training in medicine use. They also learn to manage minor illnesses and provide health advice.
Many pharmacies open late and on weekends. You don’t need an appointment to visit.
Most pharmacies have private consultation rooms. This lets you discuss your issues with staff without being overheard.
To find your nearest open pharmacy, visit the NHS.uk website. After searching for a location, select ‘only show pharmacies open now’ if you need assistance outside regular hours.
Extended Access Service
Our GP Surgery works with local surgeries to provide extra appointments in the evenings and weekends.
This means more options for patients when we are fully booked. It also lets patients schedule visits when we are closed.
If you need an appointment sooner, our team may offer one through the extended access service. If you want an evening or weekend appointment, please let us know when you ask. We will try to arrange it if we can.
You can also tell us if you want a telephone, video, or face-to-face appointment
Urgent and emergency care services
Services the NHS provides if you need urgent or emergency medical help.