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Appointments are automatically released daily on our booking system and can be booked online, in practice at the frontdesk or via the telephone. We offer routine appointments which can be booked up to 2 weeks in advance or if deemed medically urgent, we can offer on the day appointments or a telephone call.

It is practice policy that all patients will be asked by our Care Navigation Team for a brief reason for their appointment and when booking online we ask that you provide a brief reason for your appointment too. This is a requirement asked by our GP partners as it enables the Care Navigators to ensure you are seen by the right clinician within an appropriate time frame and that we direct you to the right service.

We can arrange appointments with:

  • Practice Pharmacists
  • Nursing team
  • Midwife
  • Your nominated pharmacy for either over the counter medication or in some case antibiotics
  • First Contact Physio
  • Social Prescribers
  • Ambulatory Wound Care Service

There are also number enquiries that the reception team can deal with directly, these include medication queries, administrative queries and much more. In some cases we can simply assist you at the first point of call. We thank you for supporting active signposting at our Practice.

Providing you have updated us with your current mobile number, you will be sent a SMS confirmation of your appointment and a reminder. You are able to cancel appointments via SMS also.

Please note all our appointments are 10 minutes for one reason only. GPs will ask patients to re book if they wish to discuss further matters.

Home visits are for the housebound or seriously unwell patients.

Please call the surgery on 01283 845555 before 10.30am to request a home visit, the care navigator will ask some questions as to why the home visit has been requested and the urgency of the problem. The doctor will usually try to call prior to a visit to ensure the appropriate service is being used.

Difficulty getting to the surgery is not a reason for a home visit, we would ask you use family, friends, public transport, taxi services or the car volunteering schemes available. We have better facilities at the surgery and ask all patients where possible to visit us at the surgery.

If you are not able to attend your appointment, we ask that you cancel this with a minimum of 1 hours’ notice so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which ultimately will result in the removal of them/their family from the practice list.

If you are late for your appointment you will be seen ONLY in exceptional circumstances and at the discretion of the clinician.

In an effort to improve the care and service we give our patients we offer telephone consultations for those patients who may not necessarily need to come to the surgery. These telephone appointments can be booked anything up to two weeks in advance. They are designed for patients to speak to the doctor and nurses for approximately five minutes about ailments/medical problems that do not have to be face to face e.g. medication reviews, questions about medications, results, follow ups where the GP advises that a discussion over the phone is sufficient.

These telephone calls are NOT intended for patients to purely get REPEAT prescriptions via the GP. Please see our note on prescriptions on how to get them.

Our receptionists will offer this type of consultation as an alternative to coming into the practice.

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged.

Non-urgent advice: Extended Access – Evening and Weekend Appointments

If you require an evening or weekend appointment please ask our reception team. We work collaboratively across South Staffordshire practices and can book extended hours appointments at a number of neighbouring practices as well as our own on a rotational basis. Book yours today.