Contact us Online

Routine Appointments

We offer routine appointments which can be booked up to 2 weeks in advance.

You can request a routine appointment by:

  • Phone01283 845555
    Monday to Friday, 8:00am to 6:00pm
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8:00am to 6:00pm
  • Using Patient Access
    Appointments are automatically released daily on our booking system and can be booked online.

Urgent Appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) by:

  • Phone01283 845555
    Monday to Friday, 8:00am to 6:00pm
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8:00am to 6:00pm

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your Appointment

Practice Pharmacists
Nursing team
Your nominated pharmacy for either over the counter medication or in some case antibiotics
First Contact Physio
Social Prescribers
Ambulatory Wound Care Service

There are also a number of enquiries that the reception team can deal with directly, these include medication queries, administrative queries and much more. In some cases we can simply assist you at the first point of call. We thank you for supporting active signposting at our Practice.

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face-to-face at the surgery
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

We usually provide a telephone appointment and then offer a face-to-face appointment if needed.  However, if you prefer a face-to-face appointment, please tell us. 

If you need help with your appointment, please tell us:

  • If there’s a specific doctor, nurse or another health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs.


We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined. 

 The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 
  • Assists in the examination. 
  • Assists with undressing patients, if required. 

Cancelling or changing an appointment

If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment.

You can telephone the practice directly to cancel your appointment or log in to Patient Access and cancel the appointment there.

If you are cancelling an appointment for another day, please cancel your appointment by:

  • Phone
    – Monday to Friday, 8:00am to 6:00pm
  • Visiting the surgery and speak with a receptionist
    – We are open Monday to Friday, 8:00am to 6:00pm

Home Visits

Home visits are for the housebound or seriously unwell patients.

Please call the surgery on 01283 845555 before 10.30am to request a home visit, the care navigator will ask some questions as to why the home visit has been requested and the urgency of the problem. The doctor will usually try to call prior to a visit to ensure the appropriate service is being used.

Difficulty getting to the surgery is not a reason for a home visit, we would ask you use family, friends, public transport, taxi services or the car volunteering schemes available. We have better facilities at the surgery and ask all patients where possible to visit us at the surgery.

When we are closed

NHS 111

If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialing 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.

Late Night Pharmacies

As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

You can find out your nearest open pharmacy on the website.  Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.

Extended Access Service

Our GP Surgery works in partnership with other local GP Surgeries to provide extra appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if we are not open. 
Our team may offer you an appointment with the extended access service if you need an appointment before we can provide one. If you would prefer an evening or weekend appointment, please tell us when requesting an appointment, and we will try to arrange this where possible. You can also tell us if you prefer a telephone, video or face-to-face appointment.

Urgent and emergency care services

Services the NHS provides if you need urgent or emergency medical help.