Careers

These tasks will be introduced to the role over time as appropriate. Training will be untaken to support the practitioner in the tasks. All tasks should be completed using Practice policies and protocols.

· Will assess patient’s needs and follow agreed protocols.

· Phlebotomy

· CHD Clinic / Asthma Clinic / COPD Clinic / Diabetes Clinic / RA / Learning Disabilities / Mental Health / PVD / Hypertension / CKD / Dementia – Will see patients for annual reviews as required following agreed protocols and refer to GP.

· Injections – (Including B12, Prostap and season vaccinations) will be given as required following in-house and NHS England/ ICB requirements.

· Travel Advice and Vaccinations – This will include any advice that would be required to ensure patient safety, i.e.; travel.

· Dressings – Will be applied as per wound care formulary and the relevant paperwork completed for those required external referrals local protocols shall be followed.

· Removal of Sutures.

· Chaperone duties

· Child & Adult immunisations as per NHS England protocols.

· Organisation of waste management, including weighing & preparing for collection

· Smears / swabs – Practitioners will be suitably trained and follow local guidelines.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

Work effectively with individuals in other agencies to meet patients’ needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Benefits:

Company events

Company pension

Free parking

On-site parking

Licence/Certification

NMC (required)

Ability to commute/relocate

Branston: reliably commute or plan to relocate before starting work (required)

Work Location

In person

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice receptionist team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Receptionist dependent on current and evolving practice workload and staffing levels:

Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols.

When last to leave at the end of the day, ensure that the building is totally secures, internal lights are off and the alarm activated.

Maintaining, running and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Referring to clinicians requests for acute prescriptions from patients.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stock consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Maintain a presentable appearance and a friendly and helpful demeanour at all times.

Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to duty doctor.

Handling patient requests for results in a confidential manner. Establish test type and appropriately advise of outcome, booking follow-up appointments where required. Results must be chased in cases where the lab has not responded in accordance with expectations.

Book ambulance transport where criteria are met, always passing over details on the same day as the request is taken.

Maintain an accurate log of x-ray, ultrasound, MRI and CT referrals passed by Doctors.

Receive “sample” envelopes from patients, ensuring that they are correctly labelled and sealed.

Handle the post and samples being collected and delivered by the hospital courier on a daily basis.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

Ensure that all new patients are registered onto the computer system promptly and accurately

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Ensuring that informative signs and presentations are up to date and visible.

Remove all cutlery and crockery from Reception area and wash up at regular intervals throughout the day.

Send faxes to the appropriate person or department on a daily basis, ensuring that they have been transmitted, also checking the fax machine regularly to deal with incoming correspondence in the appropriate manner.

Enter patient information on to the computer as required.

All staff to adopt a clear desk policy when leaving each evening.

Ensuring clear communication within the Practice Team, including the handing over of messages, queries and other issues from Morning to Afternoon staff.

Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered too Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

Recording instances of non-attendance into patient’s notes and issuing “DNA warning letters” where appropriate.

Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.Please note the salary advertised is pro-rata.

Work Remotely

No

Benefits:

Company pension

On-site parking

Work Location

In person

Clinical Practice nurse skills including long term condition management and practice skills required. Learning disability/ women’s health/ respiratory disease and diabetes skills desirable. Skills in clinical governance, infection control and management of clinical nursing team ideal. Experience in using EMIS and Docman ideal. Strong interpersonal and communication skills. Flexible and good team working skills. Organised, clinically effective and efficient. Passionate about Primary care.

Competitive salary.

Salary dependent on experience – negotiable.

NHS pension contributions.

NHS package of paid annual leave