Friends & Family Test
At Trent Meadows Medical Practice, your opinion matters.
We want to make sure every patient receives high-quality care and has a positive experience. That’s why we invite you to take part in the NHS Friends and Family Test (FFT) – a simple way to let us know how we’re doing.
What is the Friends and Family Test?
The Friends and Family Test is a quick survey that asks:
“Overall, how was your experience of our service?”
For more information around the Friends and Family test please click the link for Resources and Guidance –
NHS England has more information about the Friends and Family Test, including guidance for NHS providers and commissioners.
Looking up results
NHS England » Friends and Family Test data
You can rate your experience and leave a comment if you wish. It only takes a minute – but your feedback helps us improve and recognise great service from our team.
Why Should I Take Part?
- Your feedback helps us understand what’s working well
- It highlights areas where we can improve
- It gives new patients confidence in our care
- It supports our commitment to high-quality NHS services
How to Complete the FFT
- Online: Trent Meadows – Family and Friends Test
- In-person: Ask at reception for a Friends and Family Test form
- Via SMS: You may receive a text after your appointment – simply respond to complete the test
Your Voice Matters
Whether it’s a compliment, a suggestion, or a concern – we want to hear it. Every response is read by our team and helps us shape a better experience for all our patients.
Trent Meadows – Family and Friends Test
Thank you for helping us improve your care.
Share Your Feedback – Leave Us a Google Review!
At Trent Meadows Medical Practice, we are always striving to provide the best possible care to our patients. Your feedback is incredibly valuable in helping us improve our services and celebrate what we’re doing right.
If you’ve had a positive experience with our team, we’d love for you to share it! Leaving a Google review only takes a minute and helps other patients feel confident in choosing our practice for their healthcare needs.
Why Leave a Review?
- It helps new patients learn about the quality of care we provide
- It supports our doctors, nurses, and staff who work hard every day
- It gives us insight into what we’re doing well – and how we can do even better!
How to Leave a Google Review
- Search “Trent Meadows Medical Practice” on Google.
- On the right-hand side of the search results, find our Google business profile.
- Scroll down and click “Write a Review.”
- Choose a star rating and share a few words about your experience.
Leave a Google Review – Trent meadows medical practice – Google Search
Thank you for helping us improve your care.
Feedback & Results
2025
August
“I was greeted politely and promptly”
“The nurse was very kind and attentive”
“The nurse was very warm, friendly and professional. Her smile put me at ease as I don’t like needles.”
“On time and very professional”
“The doctor was most pleasant and caring and explained things to me very clearly.”
“Fabulous due care and attention, met my needs fully and explained everything that’s going to happen healing wise”
“Treated with kindness and understanding.”
“Friendly efficient service, everything explained and on time.”
July
“Exceptional service by the nurse”
“Great service and very helpful.”
“I was well looked after with care and kindness”
“Very friendly & very helpful”
“First class services from the care assistant”
“Appointment on time. Doctor informative and polite”
“Doctor listened to my concerns and treated me with kindness”
“Staff are very helpful and professional”
June
“Appointment was on time and dealt with efficiently.”
“Everyone friendly helpful and professional, Only a short wait, Overall great!”
“Good, prompt reminders and excellent service from the staff.”
“Very efficient and all my questions answered”
“Excellent service”
“Everything was explained to me and my concerns dealt with effectively. Felt care for my circumstances”
“Very professional friendly service,all questions answered giving full information before during and after treatment giving me full understanding of treatments and what’s next. Very reassuring”
May
“The nurse was very professional and l felt at ease. I actually felt that she listened to me and helped me understand things going forward.”
“Efficient and friendly”
“Was made to feel very at ease and well informed”
“The doctor was very attentive and nice.”
“The receptionist was extremely understanding and helpful. He organized what I needed and made the effort to call me back to update me. The Doctor I spoke to was thorough and efficient”
“They was thorough and went into everything with me and explained alot”
“Reception Staff, Doctors and Nurses were friendly and professional”
April
“Took the time to answer my concerns and questions and walked me through it.”
“Reception was helpful and accommodating, i was able to use Stretton which reduced the need to travel”
“Excellent advice.”
“Felt nurse listened to me, and questions. Good sympathetic manner”
“The Nurse was very friendly, helped me relax and went through everything I needed to know thoughroughly..”
“The nurse was very friendly and informative with information regarding my appointment.”
“Friendly, clearly explained and understood & punctual.”
“The phlebotomy nurse was very approachable and efficient, the reception staff were helpful and arranged an appointment for me for a review for the results this time without any problems.”
March
“Friendly staff, clean surroundings, excellent care.”
“Communication was key to a very good service 👏”
“Very friendly and helpful nurse. Happy with her useful suggestions. Could not have been more pleased with treatment.”
“The doctor was very friendly and understanding of my special needs. She was very thorough and treated me with respect and addressed all my concerns.”
“The young staff we meet in reception are a pleasure to speak to. Caring and Helpful. Phone conversations is also very caring”
“The Young man at reception was very helpful and efficient. The doctors phone call appointment was also very good”
“Poliet receptionist and understood our issues. Thank you”
“Very professional”
February
“Excellent review with doctor”
“The nurse was pleasant and efficient which is what we want. Explained what she was doing.”
“Very professional, caring, and friendly visit to the surgery. All questions answered and made to feel at ease. Thank you.”
“I was seen promptly, and my concerns were listened to and discussed fully and to my satisfaction”
“Staff are friendly and helpful, doctors and nurses as well”
“From booking the appointment to going to the appointment all the people I had contact with were polite and helpful.”
January
N/A