Friends & Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

FFT Resources and Guidance
NHS England has more information about the Friends and Family Test, including guidance for NHS providers and commissioners.

Looking up results
NHS England » Friends and Family Test data

How the FFT works
After you’ve completed your treatment or you’re discharged from a service, you may be invited to complete the FFT.

You may be asked while you’re still on the premises, or you may be contacted later. Some providers may ask you to give your feedback by post, by text message, over the phone or using their website.

Not all service providers ask patients to complete the FFT, but you should be able to give feedback if you want to. For example, most GP and dental practices have feedback forms in their waiting rooms, which you can complete.

Our Friends & Family Test

If you would like to comment on what we do well on or what you think might needs improvements on, please complete the survey below.

Complete our Friends & Family Test

Feedback & Results

2025

April

“Took the time to answer my concerns and questions and walked me through it.”

“Reception was helpful and accommodating, i was able to use Stretton which reduced the need to travel”

“Excellent advice.”

“Felt nurse listened to me, and questions. Good sympathetic manner”

“The Nurse was very friendly, helped me relax and went through everything I needed to know thoughroughly..”

“The nurse was very friendly and informative with information regarding my appointment.”

“Friendly, clearly explained and understood & punctual.”

“The phlebotomy nurse was very approachable and efficient, the reception staff were helpful and arranged an appointment for me for a review for the results this time without any problems.”

March

“Friendly staff, clean surroundings, excellent care.”

“Communication was key to a very good service 👏”

“Very friendly and helpful nurse. Happy with her useful suggestions. Could not have been more pleased with treatment.”

“The doctor was very friendly and understanding of my special needs. She was very thorough and treated me with respect and addressed all my concerns.”

“The young staff we meet in reception are a pleasure to speak to. Caring and Helpful. Phone conversations is also very caring”

“The Young man at reception was very helpful and efficient. The doctors phone call appointment was also very good”

“Poliet receptionist and understood our issues. Thank you”

“Very professional”

February

“Excellent review with doctor”

“The nurse was pleasant and efficient which is what we want. Explained what she was doing.”

“Very professional, caring, and friendly visit to the surgery. All questions answered and made to feel at ease. Thank you.”

“I was seen promptly, and my concerns were listened to and discussed fully and to my satisfaction”

“Staff are friendly and helpful, doctors and nurses as well”

“From booking the appointment to going to the appointment all the people I had contact with were polite and helpful.”

January

N/A